Latest MRO Content by Aviation Week & Space Technology
Dec 01, 2011
How are we doing? That's a question many suppliers of aircraft aftermarket services are asking customers today. Finding the answer normally means using surveys, ranging in complexity from simple phone calls to carefully targeted and increasingly customized email or Web-based questionnaires.
Dec 01, 2011
Delivering value to your customers and really listening to them might require you to do business in a different way. The article on gauging customer satisfaction (pg. 31) describes how several aftermarket companies gain insights about their services and take corrective measures. It's about proactively using your customers' feedback to better serve them. (Coincidentally, a reader suggested this O&M article subject. Thanks!)
Dec 01, 2011
Sherwin-Williams has added several executives to its management team: Karen O'Hara will fill the position of global aerospace sales manager, Christopher Cook will become global aerospace business development manager and Anthony Azarve has become an account executive for aerospace coatings sales in the U.S.
Dec 01, 2011
Ventura Aerospace amended STC to install and maintain a 9G cargo barrier on the main deck of Boeing 757-200 series aircraft, STC ST02115LA
Dec 01, 2011
Lion Air has scrapped its plan to have its MRO business centered on Indonesia's Sulawesi Island, citing disagreements with the Manado International Airport airport operator. The airline says the new plan is to have maintenance operations at Hang Nadim International Airport in Indonesia, which has the longest runway in that country.
Dec 01, 2011
Would you please describe your role?
Dec 01, 2011
Shangri-La Entertainment surrendered STC for the installation of a corporate executive interior on Boeing 737-700 aircraft, STC ST01715NY-D
Dec 01, 2011
As airlines get ready for new electronic aircraft like the Boeing 787 and Airbus A350, MRO managers face another digital challenge. How do they bring older birds up to even the current standards for health monitoring data set by the Airbus A320 and Boeing 777? There are nuggets of financial and downtime savings in making these senior jets talk better, but mining that ore is not easy.