Based in Washington, Michael Bruno is Aviation Week Network’s Executive Editor for Business. He oversees coverage of aviation, aerospace and defense business issues, and is editor in chief of Aviation Week Executive Intelligence newsletters. Beyond reporting, Bruno helps organize related Aviation Week conferences, hosts podcasts and webinars, and speaks publicly as a subject matter expert on industry issues. Since joining Aviation Week in 2005, he has won several Jesse H. Neal and Aerospace Media awards. He has a master's degree from Syracuse University and a bachelor's from Vanderbilt University.
When a major airline’s information technology crashes, it can ground passengers and cargo in droves and trigger spillover effects in the highly synchronized world of air transport akin to a weather event. Now, thanks to congressional auditors, U.S. flyers have a better understanding of what they have faced in recent years.
A US government watchdog report on airline IT outages and their effect on passengers concludes that while a large majority of outage events lead to flight delays and cancellations, they account for less than 1% of customer complaints.
