"I've been in this job for four years, and before that, I came from the field, and I understand the issues. I can tell you that we are not standardized throughout the country, and we have worked very hard to eliminate that problem over the last few years."

As business aviation has matured, the use of part-time pilots and flight attendants for crew augmentation in FAR Part 91 and 135 operations has become an established -- if occasionally controversial -- practice.

13.1 Contract Pilots Occasionally, XYZ may utilize contract pilots. Because these pilots do not routinely fly in our operation and may be flying with several other operators whose operating procedures vary widely from our own, it is important that we adopt certain additional procedures when flying with contract pilots to ensure that the integrity of our operation, from both a flight and customer service perspective, is neither compromised nor diminished in any manner.