Based in London, Alan is Europe & Middle East correspondent at Air Transport World.
A daily newspaper journalist in the UK and Middle East for 15 years, he then joined the UK's most successful corporate publishing company before setting up his own company in 2004. He has worked with ATW since 2014.
Ireland-based low-cost carrier (LCC) Ryanair has unveiled its 2017/18 customer experience improvement plan, which includes connecting flights, auto check-in and express booking.
