Daily Memo: DOT’s Refund Rulemaking Is Too Little, Too Late

Flights canceled board
Credit: Smith Collection/Gado/Getty Images
After two and half years of surging consumer complaints, the U.S. Transportation Department (DOT) has finally released a proposed rulemaking intended to codify requirements for customer refunds when carriers cancel or delay flights. But the final text of the Notice of Proposed Rulemaking (NPRM) on...
Ben Goldstein

Based in Washington, Ben covers Congress, regulatory agencies, the Departments of Justice and Transportation and lobby groups.

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Daily Memo: DOT’s Refund Rulemaking Is Too Little, Too Late is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) Market Briefing and is included with your AWIN membership.

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